A helping hand.
A card not behaving? A puzzle got you thinking? Tell us what happened and we’ll take a look.
Talk to the Solitword team
Email us with your device or browser, app version if available, level number, and what went wrong. A screenshot helps. Never include a password or payment card details.
support@solitword.comGood to know
Where is my progress saved?
Your progress is saved on the device or browser you use. It does not automatically sync between platforms. Avoid clearing browser data or uninstalling the app if you want to keep your current progress.
Can I play in Turkish?
Yes. The game supports English and Turkish. Choose your game language in its settings. The EN / TR switch on this website changes the website language only.
Where can I download the mobile game?
The public iOS and Android store releases are coming soon. For now, you can use the Play in your browser button. Private TestFlight or testing invitations are separate from a public store release.
The game won’t load. What should I try?
Check your internet connection, then reload the page or reopen the app. Try an up-to-date browser. If the issue continues, send us the error message and your device or browser details. Please do not clear your saved game data as a first troubleshooting step.
How do I ask about my data?
Send your privacy or deletion request to support@solitword.com. Tell us whether it concerns the mobile game, browser game, or a support email. We’ll ask for only the information needed to identify the relevant data.